TOEIC Writing Test Practice 7: Respond to a written request

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: suggestions for your service
Sent: January 27, 9:14 A.M.

Dear Ms. Lauren.

Thank you for your considerate mail to me.

It is embarrassing for me to point out the problem, but I think it is very necessary for your company.

Unfortunately, your delivery services are not punctual from time to time. So we haven't got the very important materials and documents in time.

So, I'd like to suggest how your services will be better. First of all, representatives like you should always check the delivery exactly one more time. Moreover, if your delivery service is late, could you inform the client of the lateness through the cellular phone or something like that?

I hope these suggestions will help your delivery services.

Thank you for your contact me and I'm looking forward to improving your courier delivery service.

Sincerely,

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: Answering for your inquisition
Sent: January 30, 5:14 P.M.

Dear Ms. Lauren,

Thank you for your contact regarding the contract of Couriers.

I know our relationship had been since our company started. Unfortunately nowadays, I am afraid that your service isn't arrived when it supposed to.

I would like to give couple of suggestions you for being better delivery services. First of all, it would be a good idea to provide deliverer’s cell-phone number, which clients are able to ask arrival time directly. Also, Your Company ought to compensate clients for their loss.

I hope these suggestions will work pretty well to recover our relationship.

Sincerely,
J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: answer and suggestion for your e-mail
Sent: January 26, 10:00 P.M.

Dear Ms.Lauren,

Thank you for contacting me.

I'm sorry to tell you, but the goods are usually delivered later than expected time. We have suffered serious damages from your frequent lateness.

I'd like to make a couple of suggestions. First, You ought to inform your clients before you make a delivery so that they can be prepared for that. Also, it would be good idea to compensate your clients for some part of their loss.

I hope these suggestions are helpful to improve the quality of your service.

Sincerely,
J.Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service manager
Subject: Answering to your inquiry
Sent: January 27, 5:00 P.M.

Dear D. Lauren

Thanks for contacting me and your consideration.

I'm afraid to inform you that we made a decision to decline renewing the contract about your courier delivery services. Whenever we used your delivery service, we experienced troubles for your tardy delivery a number of times.

And, I'd like to make some suggestions for you to provide good services. First, it would be good idea to notify the exact starting and arriving dates or time of the delivery to customers beforehand. In addition, you ought to get customer feedback at each delivery, hear what kinds of inconveniences they experienced and deal with them more thoroughly next time.

I hope these suggestions help you in the future.

Sincerely,

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: My responses to your E-mail
Sent: January 27, 5:05 P.M.

Dear Ms. Lauren,

Thank you for e-mailing me.

I'm sorry to inform you that I'm not satisfied with the service some of your deliverymen provided. For example, a week ago, the deliveryman left an important document in front of the door without asking me to sign up while I was away. What if it were stolen?

I'd like to make a couple of suggestions for you. First, it would be a good idea to have a program, "The Employee of the Month", encouraging your staff to have a higher level of dedication to their customers. In addition, you should let your customers evaluate your staff officially about their services.

I hope these suggestions will help you out. If you have any further questions, please do not hesitate to contact me again.

Sincerely,

J. Kim

From: J. Kim
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: Answering your requests

Dear Deborah,

First of all, thank you for sending me your e-mail and giving me chance to describe my problem with Flash Couriers.

Unfortunately, I'm afraid to inform my decision again. I had a serious problem with your service. In fact, I was so embarassed that the gifts for the New Year's day didn't arrive until yesterday. There was the big confusion because of that. I think there's no meaning that I paid the expensive costs for the quick delivery of your company. I can not keep the contract with you.

And I'd like to tell a couple of suggestions. First of all, you ought to set count on the quickness. Add to that, you should employ staffs who are very kind.

I hope these suggestions help your company and I am so sorry that I can't retain the relationship with you.

Sincerely,

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: Reply to your inquiry
Sent: January 27, 11:07 A.M.

Dear Ms. Lauren

I received your mail just before.

I'm sorry to notify you that, unfortunately, we decided to terminate our contract. To tell the truth, there were some unhappy things, for example, one of your deliverymen cast some fragile boxes into the truck. What if it had been damaged?

Well, I'd like to make some suggestions for you. I hope you would not be frowned. First, you should prepare some guidelines to train your staff. In addition to that, you should always listen to your customers' comments.

I hope this suggestions would work out and be helpful to your firm.

Sincerely,

J. Kim

From:   J. Kim, Conner Accountants
To:   D. Lauren, Flash Couriers, Customer Service Manager
Subject:   My response to your inquiry
Sent:   January 27, 10:00 A.M.

Dear Ms. Lauren,

Thank you for contacting me regarding the contract.

I'm afraid to inform you that I decided not to renew the contract with your delivery service. Unfortunately, your delivery man always didn't come on time, so it made me get into trouble many times.

I'd like to make a couple of suggestions for you. First of all, it would be a good idea to have time to instruct your delivery man to be punctual and have a sense of duty for quick delivery. In addition, you should inform the clients of late delivery and when it'll be arrived if the delivery service would be late.

I hope these suggestions give you better ideas on your delivery service and help you in the future.

Sincerely,

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: My response to your inquiry
Sent: January 27, 10:40 A.M.

Dear Ms. Lauren,

Thanks for letting me give a chance to talk about no extension of contract.

Unfortunately, we had informed that we would not be renewing contract with you to provide courier delivery services. It is because of the slow motion of your services.

If I make a couple of suggestions, you should build totally new systems of the transmission. In addition, you ought to have a new mind-set in terms of dealing with emergency services.

I hope these suggestions does work and I long for our new contracts someday.

Sincerely

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: suggestions for your service
Sent: January 27, 10:30 A.M.

Dear Ms. Lauren.

Thank you for e-mail regarding the contract .

I'm sorry to inform you that we can't go on contract with your company.
Unfortunately, the contract price is too high to pay. Other companies's service price is less expensive than your company service.

I would like to offer some suggestion. Frist of all, you should work down the price. Add to that, you ought to improve quality of your service.

I hope that my suggestions will be helpful for your company.

Sincerely,

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: My response to your inquiry
Sent: January 27, 11:11 P.M.

Dear Deborah.

Thank you for giving a chance to explain the reasons why we decided not to renew contract with your company.

I’m afraid to inform you that. The reason why we made such decision is because documents which were needed at meeting didn’t arrive on time.

I’d like to offer some suggestions. First of all, in case of late delivery, I think delivery system of your company should be changed. Your company needs more efficient system. In addition, the cost of delivery should be cut down. Comparing with other companies, your company’s cost is higher than other companies.

Finally, I hope my suggestions solve your company’s problems.

Sincerely yours.

J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: Reply to your E-mail
Sent: January 27, 10:27 A.M.

Dear Ms. Lauren

Thank you for sending me an email.

I'm sorry to inform our decision. Unfortunately, your company usually didn't make it on time so we would not renewing contract.

If I make some suggetion, about late delivery, you ought to check delivery system again. I think your company needs emergency. In addition, your company more care about customer's complain and comments.

I hope these suggestions help your company to improve efficiency.

Yours,

J. Kim

From: J.Kim,Conner Accountants
To: D.Lauren,Flsh Counters, Customer Service manager
Subject: My response to your inquiry
Sent: January 27, 11:32P.M.

Dear Ms. Lauren

I feel very sorry that I had to give your company negative dicision. We are happy to work with your company for a long time. But our company decide not to renew contract.

But if your company change two things, we could also change decision. The biggest problem is, that your company's safety quiality is not so good. If you take care of security of our secret documents, I would be better. And please keep the due day.

I hope your company and ours could renew the contract.

Your sincerely,

J.Kim

From: J.Kim,Conner Accountants
To: D.Lauren,Flsh Counters, Customer Service manager
Subject: Reply to your inquiry
Sent: January 27, 11:32P.M.

Dear Deborah,

Thanks for contacting me regarding the contract.

I am sorry to inform you that we've decided not to renew the contract with Flash Couriers. To be honest, we had a difficult time coping with the constant late deliveries. In the last few months, your delivery service was constantly late, causing serious problems.

If you don't mind, I would like to make a couple of suggestions that might be helpful to your company. First of all, it would be a good idea to find a better way to keep track of deliveries. Also, you ought to use customer feedback to improve quality of service you provide.

I hope these suggestions help you in the future.

Sincerely,

Dasom Jo

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: My responses to your E-mail
Sent: January 27, 5:25 P.M.

Dear Ms. Lauren,

Thanks for contacting me.

I'm afraid to inform you that I decided not to renew the contract with your company. We had severe loss of customers because of the damage of goods they ordered. Customers ask us for a compensation.

I'd like to make you a couple of suggestions. First of all, please make sure your company should compensate ont only customers but also our company about the damage of goods during the delivery. Also, if those kind of problem happens again, we ought to cancle our contract.

I hope my suggestions could help your company. If you have anything to ask, please mail me back.

Sincerly,
J. Kim

From: J. Kim, Conner Accountants
To: D. Lauren, Flash Couriers, Customer Service Manager
Subject: suggestions about your service
Sent: January 27, 12:08 PM

Dear Ms. Lauren,

Thank you for sending me e-mail.

I'm afraid that I was not able to make a deal with you. but, your company has never kept promises regarding time. And actually It makes our company really troublesome.

I would like to offer you some suggestions. Firstly, you should improves your delivery system. The goods which were sent from your company always late. Add th that, the people from your company are always rude. Except this two factors, your company has been excellent.

I hope these advices help your company`s improvement, and I feel sorry again to inform you to stop our relationship.

Sincerely,

J.Kim